Products purchased from Exclogy Software Solutions Private Limited may be refunded only if cancelled within the refund period specified below in this policy. Some products/Services have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance. Please see below for refund terms applicable to such products/Services.

“Date of the transaction”, for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date any renewal is processed by Exclogy in accordance with the terms and conditions of the applicable product or service agreement (see here).

"Refund Period", you may cancel a product at any time, but a refund will only be issued if you request a refund with Exclogy's customer service within the refund time frame specified for the applicable product, if available at all.

Exclogy IT Services

If IT Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).

Annual Subscriptions: Non-refundable
Monthly Subscriptions: If one or more request(s) have been completed during the billing period, your monthly subscription is non-refundable.

Professional Web and Mobile App Development Services

Web/mobile App Services: 30% cancellation fee when in progress, 70% cancellation fee when site design is delivered for review, non-refundable once first revision is completed. If not yet performed, eligible for a refund within 30 days of the date of the transaction. Once performance has begun, web service design is considered completed 180 days from the date of the transaction and will not be eligible for a refund thereafter.

Logo Design: 40% cancellation fee when in progress, non-refundable once artwork delivered. If not yet performed, eligible for a refund within 30 days of the date of the transaction. Once performance has begun, logo design is considered delivered 180 days from the date of the transaction and will not be eligible for a refund thereafter.

Website and Mobile App Makeover Services: 30% cancellation fee when in progress, 70% cancellation fee when site design is delivered for review, non-refundable once complete.

Website and Mobile App maintenance: If you purchase Website Maintenance and you have completed 1 or more request(s), during the billing period, your subscription is non-refundable.

If no request have been fulfilled with the Website Maintenance service, you are eligible for a refund as defined in the “Standard Refund Terms”:

Annual Plans - Within 30 days of the date of the transaction.
Monthly Plans (any plan with less than a 1-year term) - Within 48 hours of the date of the transaction.

Digital Marketing

Digital Marketing Services is a 12-month commitment; in order to receive best results, you are expected use the Services for the entire 12-month term.

For all Digital Marketing(SEO and SMO) Services plans, you can cancel within 48 hours of the date of the transaction and receive a full refund for any remaining months in your committed term, to your original payment method. No refund will be issues for the prior months.

If you purchase a monthly plan and cancel more than 48 hours after the date of the transaction, you agree to pay for that current month of Digital Marketing Services, but Exclogy will not bill you for any future months. However, you will not be refunded the cost of the current or past months.

If you purchase a semiannual or annual plan and cancel more than 48 hours after the date of the transaction, you agree to pay for the current month of SEO and SMO Services and Exclogy will issue a 50% prorated refund to your original payment method for any remaining unused months.

 

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